Remember the importance of ensuring Foundational requirements through the Ace journey.

·         Customer requirements are validated and met

·         Site is recognized as Best in Class

·         Negative comments and low scores are explained through RRCA

·         It is visually obvious were the product flow is and if bottlenecks exist

·         Methodology for collecting  Turnbacks is defined

·         A robust 5 step QCPC system is used

·         Root causes address systemic issues or processes