Ace Message

Remember to keep striving towards Ace Gold

Monday, 11 July 2011

QCPC/Turnbacks

 

Do you have a Critical to Customer process that has recently experienced an increase in turnbacks or escapes?  Treasure those turnbacks & escapes - they are telling you there are still opportunities in the process. 

Examine them and do relentless root cause.  You may find that the mistake proofing was not robust enough or that you missed something else.  Make the necessary changes to the process and standard work and monitor the results, and remember to communicate the changes to all. 

 

 

 

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