The Monitoring and Response have identified an opportunity for a Kaizen Event. Stand off (Arrival times) are not logged correctly and this creates a Turnback that affects both Value streams, Monitoring and Response as the RO is responsible for advising that he is Onsite and the Dispatcher is responsible for logging this information.
Not logging or supplying this information results in turnbacks or in some cases even escapes, long response times, client complaints etc.
The first item the team will focus on is mapping the process, inorder to identify where the Kaizens are.
ROs and Dispatchers please remember to log those Arrival/ Stand off times. It creates a smoother work flow in the bigger picture
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