RESPONSE TIMES POLOKWANE

The Polokwane AR team initiated a RRCA to determine  the reason for the average response times greater than 8 minutes in the designated location. The targeted response times for this area is 6 minutes and anything greater than this is deemed a turnback or break in the process flow. The Fishbone showed contributing factors such as :

• Shift change
• Communication break down
• Ros talkong on radios
• Late dispatching

The Action plan was created and action items include :

• RSL to assist with outstanding alarms
• Peak time refresher breaks to be stopped
• Eliminate chit chat over the radio

Once the plan has been put into action a difference regarding RTs will be noted in order to determine whether the action plans are effective, nevertheless it portrays positivity that the Response team take the initiative in using the Ace program and tools.