The Horison team has started a Cross Functional activity with various departments within the business in an effort to promote Team work and enhance service delivery , It is so much easier to offer a good service if you know what is expected from you.
The cross functional activites gives the Monitoring team the opportunity to visit other departments and see what their service delivery entails.
The activities was started in the Data centre and will move across to IT and Armed Response as well.Operators visit these departments and see the Process flow through their eyes, asking questions and enquiring about what they can do to not interupt the Process flow and deliver a defect free end product.
Operators who have visited the Data centre said that they did not know off all the other functions that gets done in the Data centre and how it all comes together.
The activities will continue at the Training department,IT and False alarms, goving staff more opportunities to see how they can make a difference in delivering a perfect service and working together.
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