Ace Update

As the Monitoring and Response teams’ journey towards the respective Gold and Bronze Certifications the Team members have regular meetings, this serves as a platform to discuss Ace issues as well as striving towards the Improvement process.

It is recommended that you contribute 25% of your work week (1day) towards Ace and as you start using the tools regularly so your Processes improve and become mature.

6s Events, RRCA activities, Ace training sessions these are all part of the contribution towards  making the quality system work for you. The more you practise the better it works for you.

Regular application of the system will ensure that you eventually deliver a world class service with zero or minimum turnbacks.

The Quality system consists of three elements

• Culture, the human element
• Tools, the hardware element 
• Competency, the implementation element

The aim is that the use of these tools and elements eventually become a natural way of life.

The levels of achievement include

• Qualifying – Awareness education, processes identified, waste elimination
• Bronze – Advanced training ,application of tools to achieve improvements, leadership involvement
• Silver – First demonstration of step increase in customer satisfaction and results
• Gold -  Best in class customer satisfaction and business performance, culture of continuous improvement

Key success factors are

• Keep it simple
• Be realistic
• Don’t force the use of a tool into the wrong application
• Don’t check the box

We Must Have a “New Spirit” For the Future of Our Business