Dispatch Times Reduction

The Monitoring Team have made a remarkable decrease in the Dispatch times since April 2010 when the project was first initiated. At the time the dispatch times were at  1.87 minutes and since the Ace tools were applied and practiced the times have reduced to 0.52 seconds. Remarkable.

The team conducted a thorough QCPC on all the JHB locations and found there were some offenders worse than others. The Pareto was able to identify which location to tackle first or where the biggest impact on service delivery was.
An action plan was drafted and action owners identified ,who were responsible for the various corrective actions being executed. This was a wonderful display of Team work and effort as well application of the first Ace element , humanware.(A good human heart and mind create quality products)

A big thank you to all the Dispatchers for your contribution, through education and involvement you were able to realise the importance of your job and implementing Ace in your everyday tasks.

The aim is to bring the dispatch times down to 0.50 seconds and this can only be achieved through continously driving away at the wedge with the Ace tools.

Once again thank you Jhb, this achievement might just have set the platform for Best Practices.