Monitoring HRJ QCPC Project

The Monitoring team have initiated the QCPC project regarding HRJ – response jobs. Due to the high amount of false alarms it is imperative that the correct response jobs are opened according to the situation on the premises.

We find that a percentage of HRJs being opened result in a False alarm and for this reason it is crucial that all HRJs are valid.

The Dispatchers will collect the QCPC around HRJs noting detail as follows, cs number, notes in history – these are the notes made by the Operator, result of HRJ (activation) – was it a true incident or a false alarm.

The project will run for a week, in order to collect as much usable data as possible, which we will RRCA and start on the Action plan in order to eliminate any turnbacks.