Market Feedback Analysis (Feedback)

In the spirit of delivering a 100% defect free product it is important to know your customers opinion on your service delivery as well as what they expect from you. The voice of the customer is an important measurement in the journey towards Gold, how else would we know if we are doing the right thing. The Monitoring and Response teams conduct monthly MFAs on all their customers in order to establish  where the shortcomings are and to keep doing the right and good things.

The Response Team  surveyed their External customers and found that on a scale of 1-7 the Overall satisfaction rate is 5.66. This proves that the Response teams service delivery is between Satisfied and Very Satisfied, the needle is moving in the right direction.

The Monitoring Team surveyed their Internal customers and they found that on the scale of 1-7 the Overall satisfaction rate is 6.06, Very Satisfied.

Well done to both Teams and everyone who has contributed to these achievements, lets keep striving towards Gold.