ARMED RESPONSE TEAM COLLECT QCPC AT GRASS ROOTS LEVEL

Since February 2011,the R/Os have started the QCPC project, Incomplete Street Addresses.

An incomplete address on the system is a contributing cause of delayed and long responses as the R/O has to drive around searching for the premises which in some cases is only identified by very vague special insructions.
The team was able to obtain a report from the system depicting all addresses which only stipulate the Street name with no number. R/Os visited these premises and were able to get any outstanding information regarding the addresses.
The main focus of the project is to improve response times and to provide a best in class service to the customers.
To date a total of 5614 addresses have been edited , now making it easier for a R/O to find  the premises instead of driving around searching.
The team is still experiencing some challenges regarding Premier accounts as these are mostly situated in a Mall or Shopping centre, they do still in the interim try to obtain as much information regarding the location as possible.

How can the Monitoring team assist.

• When informing the client of an activation try to obtain as much information as possible.
• If you note that an address is incomplete or not specific enough ask the client for further detail
• Remember to log data changes if applicable
• Go the extra mile to deliver a world class service

It is important to rememeber that QCPC can be collected in any job activity. It is the collection of any interruption to the work flow or your job function.

Keep visiting the blog to see the Incomplete Street address numbers drop and service levels increase.