MONITORING TEAM RRCA PROJECTS

The respective Monitoring teams – Horizon and Cape Town have monthly RRCA sessions on Turnbacks identified within their Value stream. It is good to see that the Monitoring teams use the Rattler and Python analogy when tackling problems.

Some of the projects they are currently busy are the following:

·         Early detection - QCPC collection on all True Dispatches and Incidents which have occurred. The aim is to investigate and break down the events in order to find the Root cause or preventive measure to the incident

·         Delays when assigning calls – in the process the importance of dispatching the RO as fast as possible is highlighted. Delaying factors include, weather conditions, busy channels, work load

·         Call quality – Calls handled by operators are accessed based on a pre determined criteria and the operator is scored according to how the call was handled

These are just a few of the projects lined up, the main ingredient in these projects are the Monitoring and Dispatch staff who assist with their valuable contributions during the RRCA sessions. It is important that everyone at all levels participate in RRCA. Grass root level participation plays an important role as these are the people who actually work with the product.

The blog will be regular updated with these Success stories of waste elimination and problem solving opportunities.