RRCA: Dispatchers not giving out relevant information

The Horison Monitoring did a RRCA on an item of concern :  Dispatchers not giving out relevant information.
It is crucial that Dispatchers relay all important information to Response officers as this could save a live (the clients or the ROs). Information such as (for example) :

• Electric fence
• Dangerous dogs
• Entry points
• Suspects on prem

These are just a few examples of situations the RO might encounter at the premises.The RO needs to prepare himself before responding to the call , and by equipping him with this information he is aware of what to expect.

The Monitoring team brainstormed the fault and some of the reasons found that this procedure is not being compiled with are :

• Dispatchers filter the information and regard some information as unimportant
• It is time consuming
• Lack of supervisor visibility
• Complacency

The team have put Control measures into place in the form of an Action plan, which includes :

• Toolbox talks to raise awareness and importance
• The possibility of introducing a Best in class program
• Revisit the Dispatch SOP 

The Action plans include deadlines as well as responsible persons. Once these are implemented an improvement should be seen.